RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results.  We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!  

Job Summary
The Driply Representative represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. He or she can communicate effectively and authentically with clients and leads and has extensive knowledge of treatments and services available, as well as the operational pathway for each. This person is responsible for all communications via Driply, including lead outreach and management, maintaining all conversations with prospective and current clients, ensuring timely follow-up and responses, and making sure of appropriate booking conversion and scheduling. This individual is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. Must be skilled in establishing effective working relationships with other staff, communicating authentically, as well as upholding organization of leads and client conversations managed. This individual is the first point of contact for clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.

Responsibilities
1. Providing an Exceptional Client Experience:
· Embody timeliness and professionalism whilst capturing, nurturing, and closing leads in Driply, monitoring conversations closely.
· Adhere to the New Client Pipeline in Driply, initiating outreach and follow-up as necessary to clients in each stage.
· Prioritize the Driply daily checklist, responding to all unread messages, completing tasks, ensure conversations are up to date, and converting them appropriately.
· Educate clients on wellness, regenerative services, and treatment plans.
· Possess complete knowledge of all Relive health treatments and services - including hormone therapy, regenerative medicine, IV therapy, aesthetic services, and retail products.
· Act as the first point of contact for clients, ensuring their expectations are managed appropriately and their needs – within their personal preferences and treatment requirements – are met.
· Adhere to HIPAA guidelines.
· Prioritize the importance of people, relationships, and follow up.
· Resolve client complaints and queries promptly.

2. Marketing the Brand:
· Identify opportunities for upselling or cross-selling additional services or treatments to all clients, such as add-ons, supplements, and services or treatments that complement the client’s existing treatment plan.
· Meet and exceed sales goals.
· Showcase features, benefits, and value of services and treatments offered.
· Provide feedback on the effectiveness of marketing plans and their effectiveness with lead generation and conversion.
· Utilize Driply for effective communication with clients and leads.
· Respond to clients in Driply in an expedient and timely manner.
· Communicate authentically within Driply communications, and in-person, with clients to market the brand and build positive relationships.
· Leverage Driply for booking appointments with extensive knowledge of services and the value of treatments offered.
 · Approach “Sales” through building professional relationships, prioritizing trust and client-engagement.
· Implement strategies to enhance client loyalty and retention by continuously educating and spreading awareness.
· Drive the overall performance of the health center by fostering positive relationships and promoting a client-focused culture.

3. Product and Service Knowledge
· Possess a full understanding of all services, products, and operating systems.
· Answer clients’ questions regarding products, services, and pricing.
· Showcase the value proposition of services and treatments offered.

4. Administrative Tasks:
· Understand the importance of prioritizing scheduling to align with both client preferences, and provider availability.
· Maximize revenue by optimizing the utilization of provider time and treatment room resources.
· Demonstrate a comprehensive understanding of all systems and software used in daily operations.
· Effectively navigate and utilize tools, including Driply, Relive’s EHR and CRM, and scheduling platforms.
·  Stay updated on any system enhancements or changes to maintain proficiency.
·  Maintain meticulous documentation of all client interactions, utilizing features such as the Care Plan feature in Relive’s EHR to streamline communication.
·  Ensure accurate and up-to-date recording of client information to facilitate effective follow-up and reporting.

5. Client Satisfaction and Feedback: 
· Ensure clients are completely satisfied throughout their relationship with Relive. 
· Demonstrate dedication to problem resolution by proactively addressing any issues or concerns. 
· Take ownership of outcomes, ensuring that client concerns and challenges are addressed promptly and effectively. 
· Collaborate with the team to identify and implement solutions for continuous improvement.

Qualifications
· High school diploma. Bachelor’s degree (preferred but not required)
· 1 year of general sales experience. Sales experience in the medical field, specifically in Hormone Replacement Therapy is ideal.
· Persuasion, negotiation, and closing skills.
· Ability to meet deadlines, multitask, achieve company set objectives
· Maintain patience and composure managing client care
· Ability to work productively and effectively in an unsupervised environment
· Possesses strong interpersonal and communications skills

Work Environment
· This position operates in a medical facility where there is client equipment and hazardous materials.
· Fast paced, high level of service expectations, effectively working with team
· Ability to stand for a long period of time, respond to the needs of the clients with speed, high sense of urgency and concern.
· This position is a full-time, hourly position. The company hours operate Monday- Friday, 10:00am to 5:00pm. Weekends may be necessary at times based on needs of the business.